Customer Journey Map (2017) In 2017, I audited and mapped LiveWatch's customer onboarding journey – from the purchase of a home security system through the installation and activation of that system. The goal was to give our teams an updatable, shared source of truth for this complex process, which until then

This prototype is a thought experiment for what a COVID-19 vaccination signup process could look like as a national program administered by Health & Human Services. For fun, I also gave the HHS brand and logo a small facelift, using the recent Dept. of State redesign as inspiration.   Click expand

BackgroundIn late 2020, in response to the lack of user-friendly, county-level covid data from the official Iowa dashboard, a friend and I decided to build a covid monitoring dashboard for our home county. Role UX/UI design, User Research, and Front-end Development (React).

The ASAPer Mobile Web AppBackgroundAs of 2014, home security alarms were still operating on 20th century technology. When an alarm went off, a call center agent would call a list of emergency contacts one-by-one, often from an 800 number that was easily ignored. The result was a high percentage of

BackgroundUnmanageable Design & Technical Debt In 2016, LiveWatch's web ecosystem hit a breaking point. After several years of rapid growth, our CSS was bloated, conflict-ridden, and inconsistent. Site performance suffered and simple design changes often triggered a series of mysterious bugs.   To make matters worse – we had four web platforms,